Optek Solutions

Optek provides advisory and support to companies in need of IT solutions.

Advisory services

  • Strategic Direction: Optek helps companies make strategic IT decisions by providing recommendations based on their unique needs.
  • Risk Management: Optek helps companies understand risks and fortify operations to provide peace of mind. Services include:
    • Trusted Vendor Management: Optek brings in the best of the best to help mitigate potential issues before they start.

    • Defined Requirements: Optek provides project support and helps put together requirements.

    • Process Improvement: IT plays a key role in processes. As things change, continual process improvement can enable team engagement, refocus your operations, and lead to growth.

    • Continuity Planning: Business continuity planning is also known as a disaster plan. It is a plan for how an organization will continue to operate during a service disruption. Optek can provide a proactive plan to avoid and mitigate risks associated with a disruption of operations.

Support services

Optek provides the following support solutions:

  • Full Service Desk: Optek can take care of all IT issues, proactively working in the background to prevent issues, and provide support. Optek delivers service in a way that allows for the scaling up of support based on features and usage.
  • Hybrid/Partial Support: For organizations that have an existing support team, Optek can help by filling in any gaps.
  • Backup Service Desk: Back up services to cover vacations or other gaps in services.
  • Added Capabilities: Resources to work with for special projects, ongoing support or for problem solving.